Fujitsu
    SUPPORT

    Notebook Battery Exchange Program

    Fujitsu Announces an Exchange Program for Notebook Batteries
    AMILO A, AMILO M and AMILO Pro V2020 models impacted
    Munich, June 15, 2005 – Fujitsu announced a proactive exchange program on batteries in specific AMILO notebook products. The company took the decision to implement the exchange program after receiving a very limited number of customer reports of a defect in the batteries. The company recommends that on specific models, customers should stop using the batteries immediately, and operate their notebook on AC power only. This exchange program will provide a replacement battery free of charge.
    Customer satisfaction and safety is our main concern. This proactive battery exchange program is important to Fujitsu and we want to make sure that we reach as many people as possible with this communication. We stand behind the quality of our products and our priority is to meet the expectations customers have of our company.
    We also request for safety and environmental reasons, that customers return the potentially defective batteries. Customers will receive information on the return program when they receive their replacement battery.
    DETAILS OF THE EXCHANGE PROGRAM
     

    Name of Product
    Rechargeable lithium ion batteries for the following products only:
    Computer model nameBattery model ending number
    AMILO A7640
    AMILO A1640
    AMILO M1405
    AMILO M1424
    AMILO M1425
    AMILO M7405
    AMILO M7424
    AMILO M7425
    AMILO Pro V2020
    		All impacted models end with
    G1L1
    No other AMILO, AMILO Pro or LIFEBOOK notebook batteries are involved in this exchange program.

    Risk
    In some batteries there might be a defect which can cause the battery cells to overheat, with a risk of fire.

    Incidents
    To date, Fujitsu has received four reports of batteries overheating out of a possible 250,000 units.

    Sold At
    Distributors, resellers, catalogers and retail stores sold the computers with the batteries starting October 2004 through the current date. The batteries may have been sold separately as second battery source.

    Remedy
    The Company is advising customers to stop using the impacted batteries immediately and contact Fujitsu to arrange for a replacement battery. The replacement battery is free of charge. After removing the effected battery from their AMILO or AMILO Pro, customers should plug in the AC adapter to power the computer until a replacement battery arrives.
    Related information
    How to identify
      Battery Exchange Program
    Questions and Answers
      Battery Exchange Program
    Arrange exchange
      Battery Exchange Program